REGISTRATION

• How do I register an account at Slotgard?

  • Follow the easy sign up/registration process by clicking the “Sign Up” button, located at the top of the homepage on your mobile or desktop device.
  • Fields marked with an asterix (*) are mandatory and must be filled in to successfully register.
  • You will be required to enter a Username and Password. Remember to never disclose your username or password to anyone. You will use these details to access the Casino each time you wish to play.
  • For quick and convenient access, available at your fingertip, add us to your mobile home screen:

• Android

  • Open the casino in Google Chrome.
  • Click the web browser menu icon (3 dots in the top right-hand corner).
  • Select “Add to Home Screen”.
  • The icon will now appear on the home screen of your device.

• iOS

  • Open the casino in Google Chrome.
  • Click the web browser menu icon (3 dots in the top right-hand corner).
  • Select “Add to Home Screen”.
  • The icon will now appear on the home screen of your device.

• How old do I have to be to register and account at Slotgard?

  • The casino is restricted to individuals of at least 21 years old.

• Can I deposit more casino credits in Play for Fun mode?

  • In “Play for Fun” mode, you can play with Fun Money.
  • Click on the “Cashier” button and type in the amount of you wish to play with.
  • However, while in the cashier you can click on “Play for Real” to make a deposit and play with real money.
  • Simply click on your preferred depositing method and enter the amount you wish to deposit.

LOGIN AND DETAILS

• How can I access my casino account?

  • If you have saved us to your mobile home screen, simply ensure you are connected to the internet, and click the casino app icon to open the casino.
  • If you are accessing your account from a PC or Laptop, simply proceed to slotgard.com to access the Instant Play platform.
  • Should you have the downloaded version of the casino on your computer or device, simply connect to the Internet and access the casino from there.
  • Once you’ve accessed one of the casino platforms, sign into your online casino account by entering your username and password in the respective login fields located on the home page.

• What is my password and username?

  • Your password and username are the same details you entered when registering your account.
  • They are case-sensitive and must be entered the same way each time you log in.

• If I forgot my password what do I do?

  • Should you have any difficulty in remembering your Username or Password, launch the casino from either your mobile or desktop device, and select the login option.
  • Click on “Forgot Password” follow the prompts displayed.
  • Alternatively, you can contact our 24/7 Customer Support team for assistance.

• How do I update my verification documents?

  • Should you wish to send through updated verification documents, simply email our 24/7 Customer Support team on [email protected]. or contact them via our Slotgard facility.

BANKING

• Are my transactions secure?

  • Slotgard uses 2048-bit SSL (Secure Socket Layer) encryption to protect the details of your electronic transactions over the Internet.
  • This is the internet security standard for online transactions as demanded by major financial institutions.
  • If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll-free line.
  • The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Fun Players.

• What are my deposit options and how do I make a deposit?

  • Slotgard offers safe, secure and reliable depositing options.
  • To start depositing funds into your casino account, you will need to log into your casino account, visit your cashier, then select your preferred deposit option.
  • A minimum deposit of $25 worth of gaming credits is required in order to start playing online.
  • The following deposit options are available to you:
  • VISA
  • MasterCard
  • American Express
  • Bitcoin

• Why are my deposits declining?

  • Some financial institutions deny their cardholders the freedom to transact for online gaming.
  • Slotgard has made provisions for this by sourcing alternate methods of making purchases to your casino account such as Bitcoin deposits.

• How do I withdraw my winnings?

  • Please note that it is not necessary for you to withdraw your winnings at the end of each session, your account can be maintained with a positive balance and will be automatically saved by our server.
  • These credits will be available for you to use the next time you log onto Slotgard.
  • Once you are ready to withdraw, simply proceed to your cashier and the withdrawal tab.
  • Choose the method you wish to withdraw via plus enter the amount that you wish to withdraw.
  • This will record your withdrawal with us and it will appear on our systems immediately.
  • Please note, players with first time withdrawals may need to comply with certain security requirements. Players are able to reverse their withdrawals within the first 24 hours of initiating the withdrawal.

• Are there any fraud prevention measures in place?

  • Slotgard aims to ensure the integrity of account holders as well as payments made to customers.
  • We have stringent fraud preventative controls in place which actively oversee every transaction.
  • Should any suspicious activity on your account be detected, you will be required to supply us with proof of identity, copies of their credit cards, a signed deposit history of their transactions and/or other appropriate documentation.
  • This ensures that e-cash deposits and redemptions are not fraudulently transacted.
  • Slotgard reserves the right to freeze and forfeit player accounts due to actual or suspected fraudulent activity:
    • Including but not limited to Multiple Registrations and/or Logins via either Slotgard Live-Casino or Licensee sites.
    • Attempts by the player to circumvent the normal odds of the game played via electronic or other methods and/or employing playing methods, including but not limited to the following; such as observing and/or recording deal outcomes over a period of time via login to Slotgard and/or Licensee sites.
    • Using a system of progressive betting for example on roulette over an extended period of play.
    • Using Card Counting or other measures as determined solely by Slotgard and/or its authorized agents on table games.
    • Using any other fraudulent method(s).
    • In such cases, ALL such player accounts will be subject to seizure by Slotgard and prosecution will be followed to the fullest extent of the law.

SECURITY AND PRIVACY

• Will my credit card information be safe and secure?

  • Yes, we have security systems in place to ensure the safety of your details.
  • Your Slotgard casino account requires your unique username and password and must be entered before any transactions can occur.
  • Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company/person.

• Is my unique username and password safe?

  • Yes, our casino software uses 2048-Bit SSL encryption when data is transferred over the internet.
  • Each account holder chooses their own unique username and their own password, which they alone have access to.

TECHNICAL/SOFTWARE

• What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

  • If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet.
  • If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

• What casino software do you use?

  • Rival
  • Betsoft
  • Saucify
  • Arrow’s Edge
  • Dragon Gaming
  • Quora Games
  • Felix Gaming
  • Fresh Deck Studios

• How fair are the games at your casino?

  • A Random Number Generator (RNG) is utilized to ensure that performance is truly random.
  • Slotgards uses the trusted MD5 RNG, which provides consistently random results.
  • The system has been rigorously tested by running millions of rounds and examining results.
  • The system is also systematically tested by independent experts.
  • We provide our players with an easy-to-use online log of their game results. This information may be reviewed any time, which includes amounts wagered, game results, as well as Deposit and Cash Out records.
  • Our casino games have retained the services of internationally respected and distinguished independent auditors, in order to review the Casino's Payout Percentage.
  • The review is conducted on a monthly basis, and includes the Payout Percentage of each game, as well as the total average Payout Percentage of our Casino.

SUPPORT

• What is the procedure should I require any technical assistance?

  • We provide 24-hour toll-free telephonic, live chat and e-mail support to all account holders at Slotgard.
  • Our friendly Customer Support Team are always ready to assist if you have any questions, queries or suggestions.

• If I have general questions and queries, who do I contact?

  • All questions and queries can be directly sent to our Customer Support Team who are available on 24/7 via our Slotgard facility, email or telephone.